About this policy
Service operator: Jeries Nasrawi.
This policy explains what information is processed on the Livshi website and in the app, why it is needed and the choices available to you. Browsing the website does not create an app account or send photos for analysis. The service is intended for adults.
Browsing the website
This website presents content and images and has no registration, photo-upload or payment form. Fonts and images are served by the website itself. To deliver pages, the server receives technical request data such as an IP address and browser type. Following an external link takes you to a website governed by its own privacy policy.
We use PostHog in cookieless mode to measure visits, viewing time, section views and feature and language selections. Measurement starts automatically after the page loads unless you turn it off or your browser sends a privacy signal. No analytics identifiers are stored in browser cookies or local storage. We send the page path, language, browser and device type, referring domain and action type, plus the section, feature or download-button placement when relevant. We do not send email addresses, personal text, URL parameters, photos or session recordings. There are no advertising tools or automatic text and click capture. PostHog may process data in the United States; location enrichment is disabled.
The hosting and analytics providers receive the IP address and technical information needed to deliver network requests. PostHog uses the IP address, browser user agent and website hostname to create a hashed identifier with a secret value that changes daily. The IP address is not stored with analytics events. The daily identifier is not used to recognize returning visitors across days, and visitor counts are estimates. We do not sell personal information or use it for targeted advertising on this website.
You can turn measurement off or on at any time using “Privacy settings” in every page footer. Turning it off does not restrict access to the website or automatically delete events already sent. A previous choice to disable measurement is respected until it expires; analytics identifiers from the previous version are removed from your browser. Do Not Track and Global Privacy Control signals disable measurement. “Got it” only dismisses the privacy notice and does not change your analytics preference.
Your account and wardrobe
When you sign in, Apple or Google supplies the identity information needed for authentication, depending on your choices and permissions. You can also use a guest identity. Your account identifier, answers you choose to save and onboarding progress help maintain continuity. Photos and item details saved to your wardrobe sync to private storage associated with your account. Other information, such as conversations and saved looks, may be stored on your device.
Photos and AI
Photo analysis and image generation begin after you consent to the action. Your selected photos, item details and the context needed for your request are sent through Livshi and its infrastructure provider Vercel to model providers, including OpenAI and Google, depending on the action. Processing is used to identify items, suggest combinations or create the visualisation you requested. Image-operation results may be saved in private account storage so they can be retrieved again.
You can choose not to send a photo; the action requiring that photo will then not take place. Photos and conversation content are not attached to regular analytics events. Retention and use by processing providers are also subject to their applicable terms and settings.
Location and weather
Location is optional. Place search uses Apple Maps. If you choose your current location and grant permission, coordinates are rounded to neighbourhood precision for weather from Apple Weather. Styling requests include the place name and weather conditions, not coordinates. There is no background location tracking. You can remove the place in your profile or revoke permission in device settings.
Services that help run Livshi
Supabase provides authentication, a database and private storage; Vercel provides servers and AI request routing; model providers process the requests sent to them. PostHog receives usage events and filtered diagnostics to improve the service and identify problems. These events are not intended to include photos, styling conversations, personal answers, email addresses or access tokens. Screen and session recording are not enabled in the app.
Feedback you choose to submit is sent through the feedback service with your analytics identifier; photos and conversation history are not automatically attached. RevenueCat manages subscription access using an account identifier, and Apple processes App Store payments. Livshi does not receive payment-card details. These providers may process information outside Israel.
More about the website providers: Vercel · PostHog · Analytics event retention.
Retention and deletion
Website events are kept separately from development data. The analytics project uses a three-month event-retention window; older events are removed during PostHog’s monthly cleanup. Cookieless measurement does not store a persistent identifier in your browser. Dismissing the privacy notice and any measurement preference you change are remembered in preference cookies for 180 days; these cookies are not sent to PostHog. Support correspondence is kept to handle your request and meet applicable obligations, then reviewed for deletion when no longer needed.
Information saved in your wardrobe and account supports the features you choose to use. You can delete items or choose account deletion in your profile. Account deletion includes cleaning up private wardrobe photos and image results stored by the service before removing the account, and deleting local Livshi data on the device used for the action.
This does not delete original photos in your photo library, exported files, copies on other devices or records retained separately by payment and processing providers. Backup, security and legally required records may have different retention periods. Deleting an account does not cancel an Apple subscription.
Your choices and rights
Providing information is voluntary, not a legal obligation. A feature may be unavailable without information it needs. You can edit answers, remove items, decline photo analysis, revoke permissions and delete your account. Subject to applicable law, you can request access to your personal information and ask to correct information that is inaccurate, incomplete, unclear or out of date, or request deletion in cases provided by law. We may need to verify your identity before handling a request.
Questions and updates
For support and privacy requests, email us at contact@livshi.co.il.
You can contact the team through the app feedback button about your personal information and use of the service. Do not include passwords, payment details or sensitive photos in your message. Help with your account and subscriptions.
Policy updates will appear on this page with an updated date. Material changes to information processing will also be communicated within the service, and additional consent will be requested where required.